With extensive experience in local government we understand the challenges and rewards of delivering the right services to your community through robust service planning & management.

Our comprehensive service management planning approach provides a connected framework to guide, maintain or enhance the quality and effectiveness of your service and service management practices. We also offer bespoke service review design, advice and tools to specific area of focus tailored and aligned with your specific purpose.

SERVICE REVIEWS

Our maturity-based service review focuses on evaluating the service's current maturity level and establish sequenced actions for planned, deliberate and measurable improvement. Conducting a thorough assessment against established performance criteria, we identify gaps and discover the service’s readiness for progression across a range of identified service-based risks. This process includes setting baseline metrics and improvement targets, seeking to understand how the service aligns with current and evolving client expectations.

SERVICE MANAGEMENT PLANS

The Service Management Plan (SMP) offers a defined framework to elevate service quality and dependability through a well-established and tested structured approach. Starting with a clear service purpose, the SMP defines strategic goals, assesses maturity, and integrates targeted performance measurement to maintain accountability. It includes understanding the service’s risk profile and alignment with organisation’s expectations, operational and financial indicators, and ongoing capability development, ensuring each element of the service contributes to overall effectiveness. The SMP culminates in a continuous improvement plan, ensuring that services remain adaptable, resilient, and capable of delivering consistent, community-focused value over time. Service Management Plans are an excellent way of demonstrating your organisations commitment to continuous improvement and show casing the benefits to your customers over time.

SERVICE STRATEGY & CHANGE MANAGEMENT

Our Strategy and Change Management offering empowers organisations to navigate complex transformations with clarity and purpose. We provide tailored guidance that aligns with organisational goals, addressing both immediate priorities and long-term objectives. Through aligning teams around a shared vision and purpose, we provide space to co-create measures of success and identify and overcome barriers to transition management models or re-focus on enhancing performance in key areas of delivery.