With extensive experience in local government we understand the challenges and rewards of delivering the right services to your community through robust service planning & management.

Our comprehensive service management planning approach provides a connected framework to guide, maintain or enhance the quality and effectiveness of your service and service management practices. We offer support collateral, advice and tools to specific area of focus tailored to produce key outputs aligned with your purpose.

INTEGRATED PLANNING AND REPORTING

Are you seeking support to develop your organisation’s approach to service reviews, business improvement and reporting functions to meet Integrated Planning guidelines? Are looking to review your organisation’s existing approach but would like to improve customer centric inputs, or taking a risk-based approach to prioritise your program? We are experienced in providing strategic advice and supporting tools and documents to Managers and Executives to ensure they have a compliant and resilient framework to support your organisation.

SERVICE REVIEWS

Our maturity-based service review focuses on evaluating and enhancing the service's current maturity level, prioritizing areas for immediate improvement. Through a thorough assessment against established performance criteria, we identify gaps and benchmark the service’s readiness for progression. This process includes setting baseline metrics and improvement targets, seeking to understand how the service aligns with evolving needs and expectations.

SERVICE MANAGEMENT PLANS

The Service Management Plan (SMP) offers a holistic framework to elevate service quality and sustainability through a structured approach across all key areas. Starting with a clear service purpose, the SMP defines strategic goals, assesses maturity, and integrates targeted performance measurement to maintain accountability. It includes proactive risk and resilience management, operational and financial planning, and ongoing leadership development, ensuring each element of the service contributes to overall effectiveness. The SMP culminates in a continuous improvement plan, ensuring that services remain adaptable, resilient, and capable of delivering consistent, community-focused value over time.

STRATEGY & CHANGE MANAGEMENT

Our Strategy and Change Management offering empowers organizations to navigate complex transformations with clarity and purpose. We provide tailored strategic guidance that aligns with organizational goals, addressing both immediate priorities and long-term objectives. Our approach combines in-depth analysis and a focus on sustainable growth, helping organizations anticipate and adapt to change effectively. By fostering resilience and aligning teams around a shared vision, we enable seamless transitions that enhance performance, build capacity, and ensure that strategic initiatives drive meaningful, lasting impact for all stakeholders